FAQ & Policies
Everything about pre-orders, shipping and getting help with your order. Still have a question? Email us at shop@sing.com.
Pre-orders
All tour merch is currently sold as a pre-order.
What does pre-order mean?
Every item in the shop is made after the pre-order window closes. You are reserving your size now, and we produce the run once orders are in. This is how we make sure your size is available and nothing goes to waste.
When will my order ship?
Orders are expected to ship by late October. You will get an email with tracking as soon as your package leaves the warehouse.
The pre-order window is open from September 17 to September 21. After it closes we place the production order, so this is your window to reserve a size.
Can I cancel or change my order?
Yes, until the pre-order window closes on September 21. Email us at shop@sing.com with your order number and we will take care of it.
After September 21 your item is already in production, so we cannot cancel it or change the size. Shipping address changes are still possible until the package has a label.
Shipping
Fulfilled in the United States by our merch partner.
Where do you ship?
We ship within the United States only, including Alaska and Hawaii. We are not shipping internationally for this tour.
How much is shipping?
Shipping is calculated at checkout based on the weight of your order, and runs from $6.95 to $12.95. As a guide:
- One tee: $6.95
- Two tees, or one hoodie or crewneck: $9.95
- Larger orders: $12.95
Everything ships USPS Ground Advantage from Los Angeles, which usually takes 3 to 5 business days once your order ships. You will see the exact amount at checkout before you pay.
How do I track my order?
As soon as your order ships, we email you a tracking number. Until then there is nothing to track, since your item has not been made yet.
My package says delivered but I do not have it
First, check with anyone else at your address and look around the property. Carriers sometimes mark a package delivered a day early.
If it still has not shown up after 48 hours, email us at shop@sing.com with your order number and we will help you file a claim and figure out a replacement.
My order arrived damaged or the item is wrong
That one is on us. Email us at shop@sing.com within 14 days of delivery with your order number and a photo, and we will send a replacement at no cost to you. You do not need to ship the original back unless we ask.
Returns
All pre-order sales are final.
Can I return or exchange my order?
No. Every piece is produced specifically for your pre-order, so we do not accept returns or exchanges, and all sales are final.
Please check the size guide on the product page before you order. It shows chest width for every size, in inches and centimeters. If you are between sizes, or want a roomier fit, size up.
What if my item arrives damaged, defective or wrong?
That one is on us and it is the exception to the policy above. Email us at shop@sing.com within 14 days of delivery with your order number and a photo, and we will send a replacement at no cost to you.
Products & sizing
How do I pick my size?
Every product page has a Size guide button next to the size buttons. It shows chest width for each size, in inches or centimeters. If you are between sizes, or want a roomier fit, size up.
How should I care for my merch?
Machine wash cold, inside out, with like colors. Only non chlorine bleach when needed. Tumble dry low. Do not iron the print.
Will you restock or add more items?
The tour run is limited. Follow @tacotuesdayslive or sign up for our emails on the home page, and you will hear first about restocks and new drops.
Contact
How can I contact you?
Two ways:
- Email: shop@sing.com, for anything about an order: where it is, returns, address changes, cancellations, or a problem with what arrived.
- Instagram: DM @singclasses.